fc99 Privacy Policy
Your personal data matters. This policy explains exactly what fc99 collects, why we collect it, and how we keep it safe.
Our Commitment to Your Privacy
fc99 ("we", "us", "the Platform") is committed to protecting the privacy of every player who accesses our services. This Privacy Policy describes the personal information we collect when you register, deposit, play games, or contact our support team, how that information is used, and the steps we take to keep it secure. By creating a fc99 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all services operated under the fc99 brand, including the website at fc99.asia, any mobile application or progressive web app published by fc99, and any communications sent by fc99 to registered players. This policy should be read alongside the fc99 Terms and Conditions, which together form the complete agreement between fc99 and its players.
Privacy Highlights
Information We Collect
fc99 collects personal information from you in three main ways: information you provide directly when registering or contacting support, information generated automatically when you use the platform, and information obtained from trusted third-party partners such as payment processors when you make a transaction.
When you create a fc99 account, we collect your mobile phone number, chosen username, date of birth, and — for KYC verification — your full name as it appears on your National Identity Card (NID) and a copy of your NID or equivalent identity document. This information is required to verify your age (21+), confirm your identity, and fulfil our obligations under applicable anti-money laundering rules. Without this information, we are unable to provide you with a fc99 account.
When you make a deposit or request a withdrawal, we record the transaction amount, the mobile financial service or bank account used (for example, the bKash or Nagad account number in truncated form), the date and time of the transaction, and the outcome. We do not store full payment card numbers or mobile banking PINs. Payment authentication is handled directly by the respective payment provider — fc99 receives only a confirmation token or reference number.
As you use the fc99 platform, we automatically collect technical and behavioural data including your device type and operating system, IP address and approximate geographic location derived from it, browser or app version, pages visited, games played, bet amounts and outcomes, session duration, and interactions with promotions. This data is collected via cookies and similar tracking technologies and is used primarily to maintain platform performance, detect fraud, and personalise your experience.
How We Use Your Information
fc99 uses the personal information it collects for the following purposes, all of which are necessary either to deliver the service you have requested, to fulfil legal obligations, or to operate the platform safely and fairly.
Your registration data and contact details are used to create and maintain your account, verify your identity and age, process deposits and withdrawals, send you account-related notifications (such as confirmation of a successful deposit or a withdrawal status update), and respond to support enquiries. These uses are necessary to perform the contract between fc99 and you as a player.
Usage and technical data — including IP addresses, device fingerprints, and betting patterns — are analysed to detect and prevent fraudulent activity, money laundering, multiple-account abuse, and other breaches of the fc99 Terms and Conditions. This processing is necessary to protect the integrity of the platform and the interests of all players.
fc99 uses your account activity data — including deposit frequency, session duration, and loss patterns — to monitor for signs of problem gambling and to enforce any self-imposed limits you have set. This data is also used to comply with applicable anti-money laundering obligations, which may include reporting certain transactions or account behaviours to relevant authorities as required by law.
Sharing Your Information
fc99 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is shared only in the limited circumstances described below, each of which is either necessary to deliver the service or required by law.
When you make a deposit or request a withdrawal, the minimum necessary information — such as the transaction reference and amount — is shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, or the relevant bank) to process the transaction. fc99 does not share your full identity documents with payment providers unless this is required by that provider's own KYC process.
fc99 may disclose personal information to law enforcement agencies, government authorities, or other regulatory bodies where it is required to do so by applicable law, court order, or regulatory instruction. fc99 will notify affected players of such disclosure where it is legally permissible to do so. Where a legal obligation requires fc99 to report specific transactions, such reporting will be conducted without prior notice to the player.
fc99 engages a small number of trusted third-party service providers to assist with platform operations, including fraud detection technology providers, cloud hosting services, and customer support tooling. These providers process personal data strictly on fc99's behalf and under binding data processing agreements that prohibit them from using the data for any purpose other than providing their service to fc99.
Cookies and Tracking Technologies
fc99 uses cookies and similar browser-based technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored in your browser when you visit a website. fc99 uses two categories of cookies: essential cookies and analytics cookies.
Essential cookies are strictly necessary for the fc99 platform to function. They include session authentication cookies that keep you logged in during a session, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure your requests are routed to a consistent server. These cookies cannot be disabled without breaking the core functionality of the platform.
Analytics cookies help fc99 understand how the platform is used in aggregate — for example, which games are most popular, where players encounter errors, and how long a typical session lasts. This data is used solely to improve the platform and is not linked to any individual player's identity. You may disable analytics cookies by adjusting your browser settings or enabling your browser's "Do Not Track" signal. Disabling analytics cookies does not affect your ability to use the platform.
Data Security
fc99 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. No online service can guarantee absolute security, but fc99 applies industry-standard best practices across all layers of the platform.
All data in transit between your device and the fc99 platform is encrypted using TLS 1.2 or higher (commonly referred to as SSL). Sensitive data at rest — including identity documents uploaded for KYC and account credentials — is stored using AES-256 encryption. Administrative access to player data is restricted to authorised fc99 personnel only and is protected by multi-factor authentication. The platform undergoes regular security reviews and vulnerability assessments.
While fc99 secures the platform on its end, you are responsible for keeping your own login credentials — including your registered mobile number and account password — confidential. You should not share your password with anyone, use easily guessable passwords, or access fc99 from shared or public devices without logging out after each session. If you believe your account has been accessed without your authorisation, contact fc99 support immediately so your account can be secured.
Your Data Rights
fc99 respects your right to control your personal information. You may exercise any of the following rights by contacting our support team at [email protected]. fc99 will respond to all valid data rights requests within a reasonable timeframe and will not charge a fee for exercising your rights in ordinary circumstances.
You have the right to request a copy of the personal data fc99 holds about you at any time. If any of that data is inaccurate or incomplete, you may request that it be corrected. fc99 will action valid correction requests within 14 days of receiving them. Where identity documents you have submitted for KYC have changed (for example, you have obtained a new NID), please contact support to update your records.
You may request that fc99 delete your personal data. Where your account is closed and all legal retention obligations have been met, fc99 will permanently delete your personal data. Please note that certain data must be retained for a minimum period to comply with anti-money laundering regulations and financial record-keeping requirements — fc99 cannot delete this data before the applicable retention period expires, but will delete it promptly once that period ends.
Where fc99 processes your personal data on the basis of your consent — for example, to send you promotional communications by SMS — you may withdraw that consent at any time by contacting support or by following the opt-out instructions included in any marketing message. Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew it, and does not affect processing that fc99 carries out on other legal bases such as contractual necessity or legal obligation.
Data Retention
fc99 retains your personal data for as long as your account is active and for a period after account closure as required to fulfil the purposes described in this Privacy Policy. The standard retention period for closed account data is five years from the date of account closure, reflecting common financial record-keeping and anti-money laundering requirements. At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual.
Transaction records — including deposit and withdrawal history — are retained for a minimum of five years to comply with financial regulations. KYC documents such as NID copies are retained for the same period and are stored in encrypted form throughout. Usage and technical data such as IP logs and session records are retained for a shorter period of up to 12 months, after which they are automatically purged. Analytics data is retained only in anonymised, aggregate form with no retention limit.
Changes to This Policy and Contact
fc99 may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or our data practices. When we make a material change, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via a message to their registered mobile number. Continued use of the fc99 platform after a change to this Privacy Policy takes effect constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how fc99 handles your personal information, please contact our support team. We aim to respond to all privacy-related enquiries within one business day. For complex data rights requests — such as a full subject access request — we may require up to 14 calendar days to provide a complete response.
fc99 secures your data so you can focus on what matters — enjoying cricket betting, live casino, slots, and crash games with instant BDT deposits.