fc99 Frequently Asked Questions
Everything Bangladeshi players need to know about fc99 — from creating your account and depositing via bKash or Nagad to placing cricket bets and claiming bonuses.
This FAQ covers the most common questions from fc99 players in Bangladesh. Topics include account setup, making deposits and withdrawals via bKash, Nagad, and Rocket, cricket betting rules, bonus wagering requirements, and how to stay safe while playing. If your question is not answered here, contact our support team at [email protected] — we respond within one business day.
Account & Registration
How do I create an fc99 account?
Creating an fc99 account takes under two minutes. Visit the fc99 Login page, tap Register, enter your mobile number and a secure password, and confirm the OTP sent to your phone. You must be 21 or older to register. Once your account is active you can make your first deposit via bKash, Nagad, or Rocket and start playing immediately.
What documents does fc99 require for KYC verification?
fc99 requires a valid National Identity Card (NID) for KYC verification. In some cases a passport or birth registration certificate may be accepted as an alternative. You will be asked to provide KYC documents before your first withdrawal is processed. Upload a clear photo or scan of your NID to [email protected] or via the in-app document submission option.
I forgot my fc99 password — how do I reset it?
To reset your fc99 password, tap Forgot Password on the login page and enter the mobile number linked to your account. You will receive an OTP to verify your identity, after which you can set a new password. If you no longer have access to your registered mobile number, contact fc99 support at [email protected] with your account details.
Can I have more than one fc99 account?
No — fc99 allows strictly one account per person. Duplicate accounts are a violation of the Terms and Conditions and may result in all accounts being permanently closed and any balances forfeited. If you accidentally created two accounts, contact support immediately to have the duplicate removed before it is detected by our verification system.
How do I close my fc99 account?
To close your fc99 account permanently, email [email protected] from your registered mobile number or email address and request account closure. Withdraw any remaining balance before submitting the request, as pending withdrawal requests are processed before the account is closed. Self-exclusion is also available if you need a break rather than permanent closure — see the Responsible Gaming page for details.
Deposits & Withdrawals
How long does a bKash deposit take on fc99?
bKash deposits on fc99 are credited instantly in most cases — typically within 30 seconds to 2 minutes of a successful bKash transaction. If your deposit has not appeared after 10 minutes, take a screenshot of your bKash transaction confirmation and send it to [email protected] with your fc99 account mobile number. Our team resolves deposit issues within one business day.
What is the minimum deposit amount on fc99?
The minimum deposit on fc99 is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. Note that your payment provider may have its own per-transaction minimums — for example, bKash Send Money has a ৳5 minimum per transaction, so the fc99 ৳200 threshold is the binding limit in practice.
What is the minimum withdrawal amount on fc99?
The minimum withdrawal amount on fc99 is ৳500 BDT. Withdrawals are processed to the same mobile banking wallet used for your most recent deposit — bKash, Nagad, or Rocket. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, or other partner banks are available for amounts of ৳5,000 BDT and above.
How long does a withdrawal take on fc99?
Standard fc99 withdrawals to bKash, Nagad, and Rocket are processed within 1 to 24 hours of the request being submitted, subject to KYC verification being complete. Most withdrawals during business hours (9am-9pm BST) are completed within 2 hours. Withdrawals submitted outside business hours may take until the next morning. Bank transfer withdrawals typically take 1-3 business days.
Does fc99 charge fees on deposits or withdrawals?
fc99 does not charge any fees on deposits or withdrawals on its side of the transaction. However, your mobile banking provider may charge a small transaction fee — for example, bKash charges a fee on Send Money transfers. Check your bKash, Nagad, or Rocket app for their current fee schedule. fc99 has no control over fees charged by third-party payment providers.
Games & Gameplay
Can I bet on BPL cricket matches on fc99?
Yes — fc99 covers all Bangladesh Premier League (BPL) matches with a full range of pre-match and live betting markets. Available markets typically include match winner, top batsman, total runs, over/under, and individual over totals. BPL betting markets open 24-48 hours before each match and live markets update in real time as the innings progresses.
Are fc99 casino games fair and random?
All casino games on fc99 use certified Random Number Generator (RNG) software verified by independent third-party testing laboratories. Slots from providers like Pragmatic Play and crash games from Spribe are provably fair and regularly audited. Live casino tables powered by Evolution Gaming use real physical equipment — cards, roulette wheels — streamed in real time, which cannot be manipulated by software.
Can I play fc99 on my mobile phone?
Yes — fc99 is fully optimised for mobile play in a browser. Open fc99.asia in your Android or iOS browser and the site loads as a mobile-friendly web app with no download required. All games, payment features, and account settings work on mobile. For the best experience, use an updated version of Chrome on Android or Safari on iOS over a stable internet connection.
What is the RTP on fc99 slot games?
RTP (Return to Player) varies by game. Most Pragmatic Play slots on fc99 have RTPs between 94% and 97%, with popular titles like Gates of Olympus at 96.5% and Sweet Bonanza at 96.48%. RTP is a long-term statistical average calculated over millions of spins — it does not predict what you will win in any individual session. Check each game's information panel for its specific certified RTP figure.
Bonuses & Promotions
What welcome bonus does fc99 offer new players?
fc99 offers a welcome bonus on a new player's first deposit. The bonus amount and percentage vary by active promotion — check the Promotions section after logging in for the current offer. All welcome bonuses come with a wagering requirement that must be met before bonus funds can be withdrawn. Read the full Terms and Conditions of any bonus before claiming.
What does wagering requirement mean on fc99?
A wagering requirement on fc99 means you must bet a certain multiple of the bonus amount before you can withdraw the bonus funds or any winnings derived from them. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to withdrawable cash. The specific wagering requirement is stated in each bonus's Terms and Conditions.
Do fc99 bonuses expire?
Yes — fc99 bonuses have an expiry period that begins from the moment the bonus is credited to your account. The expiry period is stated in the bonus Terms and Conditions and typically ranges from 7 to 30 days. If the wagering requirement is not met before the bonus expires, the bonus and any associated winnings are forfeited automatically. Check your active bonuses in your account to monitor expiry dates.
Can I withdraw my deposit bonus before meeting the wagering requirement?
No — bonus funds and winnings derived from bonus funds cannot be withdrawn from fc99 until the full wagering requirement has been met. Your real-money deposit balance (the funds you deposited, not the bonus) is generally withdrawable at any time, though your account must be KYC-verified first. Attempting to withdraw before meeting wagering requirements will result in the bonus being forfeited.
Safety & Responsible Gaming
Is fc99 safe to use in Bangladesh?
fc99 is a safe and reliable online gaming platform that uses SSL encryption to protect all data transmitted between your device and our servers. All payment transactions are processed through established Bangladeshi mobile banking channels — bKash, Nagad, Rocket, and Upay — which have their own security infrastructure. Player funds are held in segregated accounts and are not used for operational expenses.
What is the minimum age to play on fc99?
The minimum age to register and play on fc99 is 21 years old. This applies to all players in Bangladesh regardless of the game type — sports betting, casino games, crash games, or any other product on the platform. Age verification is required as part of the KYC process before any withdrawal is processed. Accounts found to belong to under-21 players are permanently closed.
How do I self-exclude from fc99 ?
To self-exclude from fc99, email [email protected] and state that you wish to self-exclude, specifying whether you want a temporary exclusion (minimum 30 days) or a permanent one. Your account will be suspended within 24 hours of the request being confirmed. During the exclusion period you cannot log in, deposit, or place bets. Permanent exclusions cannot be reversed. fc99 does not send marketing emails to self-excluded players.
Can I set a deposit limit on my fc99 account?
Yes — fc99 offers deposit limits as part of its responsible gaming toolkit. Contact [email protected] to set a daily, weekly, or monthly deposit cap in BDT. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before it applies. This asymmetry is intentional and designed to protect players from impulsive decisions.
What should I do if I think gambling is becoming a problem for me?
If you feel gambling is negatively affecting your finances, relationships, or mental health, contact fc99 support at [email protected] immediately. Our team can set deposit limits, activate a time-out break, or process a self-exclusion request — all confidentially and at no cost. You can also take a voluntary break of 24 hours, 48 hours, or 7 days at any time without permanently closing your account.
Our support team is available 24/7. Email [email protected] and we will get back to you within one business day. Ready to play? Log in to your fc99 account and start exploring.